Refund policy

In order to receive a refund, all purchased merchandise must be factory sealed. The Bodywand only accepts returns for items purchased on this website. Items purchased elsewhere are not eligible for returns. You may be asked to provide proof that the package is still factory sealed. Shipping charges are not refundable. International customers are responsible for duty taxes and shipping if order is refused. Defective items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued. Non-defective items may not be returned for any reason. Except as expressly stated herein, Xgen Products makes no representations or warranties, either express or implied, of any kind with respect to products sold on the The Bodywand web site. Except as expressly stated herein, Xgen Products expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Xgen Products arising from any product sold on the The Bodywand site shall be the price of the product ordered. In no event shall Xgen Products, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to any product sold.

To start a return, you can contact us at service@xgenproducts.com. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@xgenproducts.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Damages and issues

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.